Terms And Conditions

Before hiring any vehicle with RentNRide Car Hire Services, the client should have following original Documents:

• National ID / Passport
• Valid Driver’s licence or International Driver’s licence
• Document to certify your residence or place of work ie: Work ID,Work Permit, VISA,Utility bill,document from Company HR

RentNRide (The owner) will let and the hirer (The person renting the car) will take on the hire of the motor vehicle described on the rental agreement, hereinafter referred to as the vehicle.

RentNRide Car Hire Services reserves the right to hire out our vehicles for a minimum of 4 days, while on self-drive.
Chauffeur driven rentals, VIP transportation and Airport transfers can be hired for 1 day.

(a) The term of hire shall be 24hrs (one day) as described on the rental agreement.
(b) When a vehicle is left at any other place than the location where you picked the vehicle from then termination shall be when the vehicle inspection shall occur at the time of the collection. The hirer will be responsible for the vehicle up until this time of termination, inspection, and collection.

Should the hirer wish to terminate the hire before the stated date and time, there is NO OBLIGATION by the vehicle owner RentNRide to provide a refund for the balance of the hire period. A refund may be provided in the event of “extenuating circumstances or on compassionate grounds”. Any refund or amendment to the hire rate is at the sole discretion of the owner.

For chauffeur-driven rentals, we adhere to a 12-hour work shift for all chauffeurs. The aim is to avoid fatigue. For example, the applicable working hours are from 0600hrs – 1800 hrs.

The Driver overtime charges after 1900 hrs are subject to agreement with the hirer.
Wedding cars, VIP transport & safari vehicles MUST be provided with a driver.

This states that in the event of damage or mismanagement of the vehicle, the hirer carries full cost of repair for the vehicle if the cost of repair is less than 10% of the insurance value.
However, if the cost of repair is more than 10% of the vehicles’ insurance value or is written off or lost the hirer bears the cost of the excess premium provided by the insurance company.
It is the hirers’ sole responsibility to keep the car safe at all time.

1.Cancellation Period: Customers must notify RentNRideCar Hire Services of any cancellations at least 72 hours prior to the scheduled pick-up time to avoid cancellation charges.

2.Cancellation Charges:

-Cancellations made more than 72 hours before the scheduled pick-up time will not incur any charges.

-Cancellations made less than 24 hours before the scheduled pick-up time will be subject to a cancellation fee equivalent to 50% of the total booking amount.

– No-shows will be charged the full booking amount.

3. Refunds: Refunds for cancellations made within the acceptable cancellation period will be processed within 7-10 business days from the cancellation date. Refunds will be issued using the same method of payment used for the booking.

(a) The vehicle may be driven during the period of hire only by the hirer and persons named on the rental agreement and only if they hold a current driver’s licence appropriate for the vehicle at the time when they are driving the vehicle.
(b) Consent is given to the owner to check validity and currency of any drivers licence used in connection with this agreement – as applicable.
(c) The hirer authorizes the vehicle owner to charge all monies payable to it under the Rental Agreement to your credit card, or charge account, or to any other credit card that may be provided;
(d) The owner will pay any refund due to you by such method as we may reasonably choose.

4. (a) The hirer shall pay to the owner as payment for the hire of the vehicle for the period of hire, a hire charge at the rate referred to on the rental agreement in this agreement.
(b) The hirer acknowledges they shall be responsible for all costs relating to collection of any outstanding charges in relation to this agreement.
(c)The hirer authorises the vehicle owner to charge all monies payable to it under the Rental Agreement to your credit card, or charge account, or to any other credit card that may be provided.
(d) The owner will pay any refund due to you by such method as we may reasonable choose.

5. In addition to the payment referred to in clause 4 of this agreement the hirer shall pay to the owner the insurance charge at the rate referred to on the rental agreement, for the insurance cover set out in clause 11 of this agreement.

6. In addition to the payment specified in clause 4 of this agreement the hirer shall pay to the owner on termination of the hiring a distance charge at the rate referred to on the rental agreement.

7. The hirer shall pay for all petrol or other fuel (but not oil) used in the vehicle during the period of hire. If the vehicle returns requiring, fuel, an additional administration fee of KES500 will be added.

8. Any sum received by the owner from or on behalf of the hirer at or before the commencement of this Agreement shall be held by the owner as security for the return of the vehicle and as security for payment of any sums owed by the hirer to the owner on the termination of this Agreement. Upon the termination of the Agreement the owner shall be entitled to apply any sum so held in payment of all amounts owed by the hirer under the the Agreement and any balance shall be refunded to the hirer. All payments due by the hirer can be collected by the owner by and method as agreed by hirer elsewhere in this agreement or from the rental agreement.

9. The hirer shall ensure that:
(a) The water in the radiator and battery of the vehicle is maintained at the proper level;
(b) The oil in the vehicle is maintained at the proper level;
(c) The tyres are maintained at their proper pressure. Punctures and tyre repairs are the hirer’s responsibility.

10. (a) The hirer shall ensure that all reasonable care is taken in handling and parking the vehicle and that it is left securely locked when not in use.
(b) The hirer shall also be liable for any parking, traffic infringement and offences, road tolls, impoundment, towage and storage fees and associated costs and will supply relevant details as required by the Police and/or the owner relating to any such parking or traffic infringement and offences, road tolls, impoundment, towage and storage; Administration fee’s will be applicable up to KES4,000.00 per infringement, toll or offence.
(c) No animals to be carried in any vehicle. Guide Dogs exempt with correct documentation.
(d) The hirer agrees to pay any costs associated: if the vehicle is fuelled with the incorrect fuel type for the make and model of vehicle. All costs will be recoverable from the customer relating to contamination of fuel, drainage of incorrect fuel, refueling with the correct fuel, towing required and any engine,​ fuel and ignition systems, or drive train damage related to the incorrect fuel being used.

In the event of an accident a claim form must be completed by the hirer or listed driver and handed back to a RentNRIDE CAR HIRE services. A claim form can be requested from the nearest police or the insurance branch. Please take photos of the scene with your phone and obtain the details of any third parties involved.

 The owner shall have the right to terminate the hire and take immediate possession of the vehicle if the hirer fails to comply with any of the terms of this Agreement, or if the vehicle is damaged. The termination of the hire under the authority of this clause shall be without prejudice to the other rights of the owner and the rights of the hirer under the Agreement or otherwise.